Faqs

No. Fibers are measured in microns and the appellation “Baby” is applied to products where the average fiber diameter is less than 22.5 microns. The fiber used to obtain this quality does not necessarily come from baby animals, but could come from an adult animal with a very fine coat..

Not any longer. Previously the Spanish conquistadors, and until the late 60’s, poachers used to hunt the Alpaca and Vicuna for their fur. Today many Andean countries have imposed restrictions on hunting the rare Alpaca and have allowed the indigenous tribes to own, protect and care for the national herds. The lifespan of an Alpaca is approximately 20-25 years, which makes the Alpaca wool a commodity similar to sheep wool, and thus the economic benefit of sheering live Alpaca far out weighs the temporary gain that one would receive from harvesting the fur..

You will be provided with an Invoice number upon confirmation of payment. Once we have packaged your product, it will be shipped via Canada Post/FedEx/DHL to any destination world wide. Upon drop off to your specified courier you will be provided with the courier tracking number. We will follow up with all purchases after 2 weeks automatically to ensure each shipment has been accounted for. We want to make sure you receive your your product, as we believe in all our products 100%..

You will be provided with an Invoice number upon confirmation of payment. Once we have packaged your product, it will be shipped via Canada Post/FedEx/DHL to any destination world wide. Upon drop off to your specified courier you will be provided with the courier tracking number. We will follow up with all purchases after 2 weeks automatically to ensure each shipment has been accounted for. At Elemental Imports we try to keep our inventories to a minimum so that we do not have the overhead of expensive store fronts thus reducing the price you pay for our quality products. As our standard in stock products are shipped directly from our suppliers, it can take 10-15 business days to receive your order..

If for any reason you are unsatisfied with your order a complete refund and or exchange of product due to Defect will be processed, and we will pay for the shipping charges to exchange the product. If the sizing is incorrect, we will gladly replace the item with an appropriately sized item at our expense if the mistake was ours, if the mistake was yours then you will be required to pay the additional shipping charges to return and receive the appropriately sized items..